1. Shopping

Is it necessary to have an account to shop on Craftandherbs.com?

Yes, it's necessary to log into your Craftandherbs.com account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Why do I see different prices for the same product?

You could see different prices for the same product, as it could be listed by many Sellers.

Do sellers on Craftandherbs.com ship internationally?

Currently, sellers on Craftandherbs.com only ship within India.

What does 'Out of Stock' mean?

An item is marked as 'Out of stock' when it is not available with any sellers at the moment

Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?

The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. 

Why do I see a shipping charge for an item with the Craftandherbs.com Assured badge?

Sellers may charge a nominal fee for shipping, even for products with the Craftandherbs.com Assured badge, if the order is less than ₹ 500.

Shipping is free for items with the Craftandherbs.com Assured badge if the order value is more than ₹ 500.

How are items packaged?

Products sold by Sellers with Craftandherbs.com Assured badge are shipped in packages with waterproof plastic wrap.

Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

Are there any hidden charges (Octroi or Sales Tax) when I shop on Craftandherbs.com?

There are NO hidden charges when you shop on Craftandherbs.com . The price you see on the product page is final and it's exactly what you pay.

Note: There can be additional delivery charges based on the seller's policy.

Why do I see a 'delivery charge'?

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount.

2. Order

How can I place an order?

To place an order, please follow these steps:

1. Select the product you'd like to buy and 'Check Availability ' 
2. Add products to your cart or just hit 'Buy Now'
3. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

What should I do if my order is approved but hasn't been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s).

What should I do if I don't get the invoice for my order?

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.

You can also visit My Account › My Orders page to get invoices for your orders.

How will my order be delivered?

All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

How is a 'business day' different from a regular day?

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

- The seller offering the product
- Product's availability with the seller
- The destination to which you want the order shipped to and location of the seller